Sales & Marketing
Why Your PSA Isn’t a CRM Anymore
Your PSA (professional services automation platform) was built to run service delivery. It was not built to run sales. Smaller MSPs can use a PSA as a CRM until sales activity increases or large amounts of prospect data enter the...
What AI search means for SEO
Every week, my inbox fills up with some version of the same email: “How to rank in AI search.” “Optimize for ChatGPT.” “Your clients are losing visibility. Here’s the fix.” I delete them all. Here’s why. We’ve been here before...
The MSP guide to sales accountability
You can’t hold a sales rep accountable with numbers you don’t trust. The CRM says one thing. Meanwhile, the rep says another. As a result, the owner doesn’t know who to believe, so nothing changes. Fox & Crow Group works...
Security
The MSP playbook for agentic AI
For years, AI helped security teams detect threats faster while humans remained responsible for taking action. Agentic AI changes that model. Today’s tools can isolate endpoints, disable accounts, block traffic, and launch remediation workflows automatically. The speed benefits are clear,...
Cybersecurity Threat Advisory: Malicious Notepad++ plugins
CERT-UA has identified an ongoing campaign in which threat group UAC-0099 distributes trojanized Notepad++ bundles that install malware on Windows systems. The campaign primarily targets organizations in Ukraine and is linked to activity associated with APT44 (Sandworm). What is the...
Cybersecurity Threat Advisory: Credential-stealing RAT
Researchers have identified a new remote access trojan (RAT) called ChonkyChicken, which threat actors use to steal browser credentials, hijack active browser sessions, and move laterally across Windows networks. Barracuda advises organizations to focus on detection, monitoring, and security hardening,...
Better Business
How MSPs can capitalize on the next phase of AI
As artificial intelligence (AI) evolves, new opportunities are opening for managed service providers (MSPs). Two of the biggest areas are context engineering and AI model routing. Why context engineering matters Context engineering includes the tools and processes that optimize everything...
Why prospects still don’t understand what you’re selling
MSPs should have a solid understanding of what they offer. The real challenge is whether prospective customers understand it as well. Since many MSPs rely on prospects visiting their website, visitors need to quickly understand the service being offered. One...
When MFA isn’t enough: The session hijacking problem
Good ol’ MFA. It’s the bane of existence for people who want to log in quickly. For cybersecurity professionals, however, MFA has long been a source of reassurance. But some of that confidence is beginning to fade. For years, organizations...
Tech Insight
Tech Time Warp: IBM 650 and the rise of computing
Business computing took a major leap forward 73 years ago this month when IBM announced the IBM 650. IBM calls it the first mass-produced computer, and it also became the company’s first highly profitable computer. IBM marketed the 650 as...
Tech Time Warp: John Bardeen leaves Bell Labs
Even technology giants have personality conflicts at work — and sometimes a new opportunity leads to even greater achievements, like a second Nobel Prize in Physics. That’s an extreme example, but it’s a reminder that even brilliant innovators face workplace...
Tech Time Warp: 1994 Citibank Heist Yet Another Reminder to Keep Credentials Secure
The bank heists of Hollywood are glamorous: all-black clothes, darting around lasers, and — in modern cinema — genius hackers with incredible programming skills. But one of the first major digital heists of history, which took place 32 years ago...
